Extensis Logo SUPPORT | FORUMS | KNOWLEDGE BASE

Update error. Can't extract update for Mac


#1

Suitcase: Version 18.0.4 (970)
Mac: Version 10.11.6 (15G31) El Capitan

Have downloaded the update, then when the 87.5MB file opens, it comes up with a message saying:
Update Error - An error occurred while extracting the archive. Please try again later. - Cancel update

I have tried again later, but it’s still the same.

Suitcase has had multiple crashes recently. Can someone please help.


#2

Hi graphic-designer,

Sorry to hear you are having difficulty with the update. A few things…

Do you have a Suitcase Fusion v18.1.0.pkg file in your downloads folder? This is what should be extracting from the .zip file you receive from the application update. If so, you can try right clicking and Open With > Installer.

If you are not seeing that file, you can download the installer directly here: http://bin.extensis.com/SuitcaseFusion7-M-18-1-0.zip and run the resulting .pkg file with the Installer.

Also, you might want to disable any anti-virus software you are running as that can sometimes interfere with the install process. Also any applications that are running at the time of install might be conflicting, so it is recommended to close those as well if you are having issues.


#3

Hi Mike,
Many thanks for the update. All uploaded & working better.

Cheers