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Unable to Uninstall Suitcase Fusion 2 from Windows 10


#1

Hello there,
before I upgraded from Windows 7 to Windows 10, I used Extensis Suitcase Fusion 2 (Version 13), and I had so far never a problem!

However, after upgrading to Windows 10, conflicts with suitcase fusion 2 arised. That is why I uninstalled Suitcase Fusion 2 and installed Suitcase Fusion 7 (Version 18) (USD 119.85).

Apparently, however, essential components haven’t been properly uninstalled during the deinstallation process. Because Suitcase Fusion produced the following error message: "Suitcase Fusion could not open the Font Vault on location . C \ Users \ User \ AppData \ Local \ Extensis \ Suitcase Fusion \ Suitcase Fusion.fontvault.

Meanwhile, I’ve made a Windows system restore because of the font vault conflict. That means Suitcase Fusion 2 is now again on my system.

At present, when starting the program Suitcase Fusion 2 I’m getting the following message: “Suitcase Fusion 2, Universal Type Core.”

And after clicking OK appears the following: "Suitcase Fusion 2, “The application Suitcase Fusion can not be executed, because the Suitcase Fusion Core is not running.”

Please help me to process a clean deinstallation of Suitcase fusion 2 in order to reinstall Suitcase Fusion 7 properly.
Sorry for our English, we are German. Thanks in advance for your reply.
monte


#2

Hi monte,

From our records, I see that you also contacted our Customer Service who referred your case over to our UK office. I’ll make sure that someone follows up with you.


#3

Hello Mike,
thanks for your email. I very much hope I get any reply from the Extensis forum users to solve my problem with Suitcase fusion/ font vault.
Best regards,
Monte