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TypeSync Not Syncing Tags


#1

After installing Suitcase on my second machine and enabling TypeSync, tags are lost on all fonts on the second machine. I have not checked the first machine to see if they are still intact.

All smart sets created with tags are empty.

This is a critical component of my font organization and need to have it working.

Any suggestions?


#2

Hi 8tracker,

The Forums aren’t monitored by the Support team, as they are generally for peer to peer interactions. Entering a Support Ticket, with the link below, may be a better alternative to get your issue resolved. You can also contact Support directly: http://www.extensis.com/company/contact-us/.


#3

Hi!

We verified that you have Tags that were uploaded to the server, so best bet will be to contact Tech Support so they can help you troubleshoot why the Tags may not be appearing on your other computer.

Thanks for using Suitcase Fusion 7!

Clint Daeuble
Product Owner - Fonts


#4

Will do. The tags are still intact on the first computer so nothing’s lost. I have responded to the tech support reply and will continue the discussion there.