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Trouble with photoshop PSB Files


#1

Hi all,
Photoshop (CC2017) crash every time I try to open a PSB file (Photoshop Big File).
After disabling Extensis plugin, photoshop back to work correctly.

…and, yes, I have the latest plugins installed.

Has anyone noticed the same behavior?


#2

Thanks for your questions. We have not seen this specific behavior. It could be a setting in Suitcase or a particular font. I would suggest contacting one of our Support Agents to assist with this issue.

http://www.extensis.com/company/contact-us/


#3

Thanks for the reply, but in the PSB files there are no fonts, images only.
But I try to contact support.

Thanks


#4

I have the same problem with PSB files. Disabling the plugin to photoshop works. Just one of the many little faults that come with this program.


#5

Sorry you are having an issue with PSB files. As was noted above, this behavior is not expected and I would suggest contacting Support to help you out.

Please contact Support: http://www.extensis.com/company/contact-us/
Monday - Friday 8am-4pm PST