Extensis Logo SUPPORT | FORUMS | KNOWLEDGE BASE

Thumbs & Previews for 16-Bit Photoshop files


#1

We’re having issues generating thumbs and previews for 16-bit photoshop files. Is this because PC server runs an a 32-bit environment?

Any suggestions on managing this format?

We’re running PC V11.01 server,native FDB files, NetMediaMax ,NetPublisher and PC & mac clients.


#2

Hi Bruce,

Looks like you reported this issue to my support team yesterday. We’re not sure why this is happening, but it seems to be related to the files being in CMYK color mode. I found out that if you can resave the files without ‘Maximum Compatibility’, Portfolio can generate thumbnails. I’m not sure that you’d want to do this, but I thought I’d mention it.

We’ve routed this issue to our development team who will try to find a way to address it.