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Suitcase seems to break After Effects 2017


#1

Hi There,

I have a weird issue when trying to open an After Effects 2017 document. Clearly there are fonts missing but the ‘Resolve Fonts’ window is blank and it freezes the opening of the document - I see the following no matter how long I leave it…

I’ve been going back and forth with Adobe over this and they’ve suggested that this is a Suitcase issue - I’ve certainly had my share of Suitcase font issues so thought I’d post here.

Has anyone seen this or know how to fix this?

Cheers

Ben


#2

It is possible that an incorrect plug-in version is installed for After Effects. Please try the following steps to see if it resolves your issue:

  • Close all Adobe applications
  • Locate and remove the previous versions of the Extensis plug-ins from the following location(s):
    • Application/[Adobe Application Name]/Plug-ins/Extensions/ExtensisFont…
  • Once successfully removed, open the Suitcase Fusion application
  • Select the Suitcase Fusion drop-down menu in the upper left corner next to the Apple menu.
  • Then select Manage Plug-ins.
  • Select the Adobe versions of the plug-ins you would like installed and click Done.
  • Now launch your Adobe application(s) and see if everything is working as intended.