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Suitcase not working in Adobe Illustrator CC 2015 R2


#41

Anything at all???


#42

Greetings,

We were able to work with chatterboxwillie outside of the forums and get these issues resolved. If you are a user experiencing similar problems, please contact me directly or reach out to Technical Support.

extensis.com/support/

Ryan C Brown
Extensis Font Management Quality Assurance


#43

Version 17-2-2 solved the plug-in problem but by installing the latest installer 17-2-3 the plug-in problem is back! :frowning: :open_mouth:

Finally got it to work.
I did an uninstall via windows programs and features and a re-boot, didn’t work. Too much old data left behind in the maps.
Did an uninstall with iobit uninstaller and that removed everything! Did a new install via install as admin and now the plug-ins work.

So, make sure you remove everything of the old install first, make sure there is nothing left (dont touch the fontvault!) and then re-install the latest version!