I’m sorry to hear that you’re having trouble. If you’re having similar issues to the other customers in this thread, my first recommendation is to uninstall Suitcase Fusion through Programs and Features, restart your system, then download the latest release and reinstall. Here is the download link for our current release: bin.extensis.com/SuitcaseFusion6-W-17-2-2.zip
When you go to reinstall, I recommend extracting the installer to your desktop and running it by right clicking > Run as Administrator.
If the solution isn’t this simple, I’d like to see a screenshot of your plugin and framework versions. You can get to this through any of the host apps we support. For Photoshop, click File > Automate > Extensis… > About.
The version numbers I expect to see are these:
Plug-in Version: 22.214.171.1248391
Extensis Plug-ins Framework version: 126.96.36.1998391
Extensis Plug-ins Interface version: 188.8.131.528033
Let me know if you’re seeing something different after following these steps.
Ryan C Brown
Extensis Font Management QA[/quote]
Thank you for taking the time to respond. I have followed your suggestions but still no joy.
I have tried to get the version numbers but when I go to File > Automate > Extensis I receive the following message (shown via screenshot)
Not sure what else I need to do, any further advice?