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Suitcase Fusion 18.2.2 not auto-activating, Mac Sierra


#1

With Mac Sierra OS / Latest Adobe CC (e.g. InDesign CC 2017.1 release) I sometimes get auto-activation and sometimes do not. Sometimes auto-activation kicks in after 30seconds, sometimes straight away, and some times not at all.
Any ideas how to fix this?


#2

Thanks for your question. We recommend you contact our Support Team https://www.extensis.com/company/contact-us/ - M-F 8AM-4PM PST.

Activation issues can be related to OS issues, font duplicates, incorrect plug-ins, incorrectly selected font sets or workgroups… So… Lots of questions we would need answered. - Thanks.


#3

Is this an Australian number?
And what does the “x3” bit mean?
Cheers
Joel


#4

Hi Joel, I’m based in Australia and will contact you shortly.

All the best, Martin
Extensis Aust/NZ