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Suitcase adds duplicate fonts, that are then labeled "missing"


#1

I’m using Suitcase 6 Version 17.3.2 (638963). I have an erratic problem. In suitcase, some fonts appear to be multiplying. Although I may only have one copy of Akzidenz Grotesk on my computer, 5 show up in suitcase. And sometimes the copies will then be labeled “missing”. Suitcase will auto activate one of these “missing” fonts, so I’m going round and round trying to get the right font to activate.

Could the missing fonts be if there are special characters in the font name?

Trying to search for missing fonts on my hard drive from within suitcase doesn’t work well either. The search box disappears suddenly.

Thanks for any insight.


#2

Hi Page,
The Forums aren’t monitored by the Support team, as they are generally for peer to peer interactions. Contacting Support atthe link below, may be a better alternative to get your issue resolved.

https://www.extensis.com/company/contact-us/

Kind Regards,
Josh Hallenbeck
Customer Service


#3

Thanks, I’ll give that a try. I was just interested to see if anyone else had had the same issue.