Extensis tech support SF6 sent me an email Friday with a diagnostic tool and instructions for sending them detailed info via their FTP site. I was only able to finish responding by Sunday as I included a detailed description of what does and does not work, plus I had to collect sample docs, files, etc.
Since then, Quark 2015 suddenly decided to crash on launch for no particular reason - every time. I sent screen shots of the crash reports to Quark tech support. They responded this morning with this:
“I have analyzed the crash reports sent by you and it seems that the issue is occurring with one of the fonts present in the computer.”
He then proceeded with a very long complicated and time consuming instructions to find the font causing the corruption. Here’s the thing, I can save hours of aggravation, because obviously it is the same font I had to manually install into the OS Fonts folder when it wouldn’t show up in the Quark text box. Which worked, until the latest Quark crashing.
Separately, the way I got Quark to launch again, was to run the Apple Disk Utility, which did the trick.
The Quark Forum rep suggested I delete the Quark Prefs from the Library and disable the Extensis extension from the Quark Xtensions folder. The thing is, that extension doesn’t exist in any Quark folder, even after a global search. So I can’t disable what I can’t find on my Mac. I’m thinking disabling the Quark auto-activation plug-in may have deleted it, not sure.
Here’s a copy and paste of the Quark tech support instructions - (which I have no intention of doing, as I can simply drag out the font I dragged into the OS Fonts folder):
• Safe Boot your computer by holding down the Shift key while turning on or restarting your computer. This method runs Mac OS in Safe Mode. Launch QuarkXPress and test the features that had failed. If QuarkXPress works correctly, quit the application. Then Restart your computer.
• Quit QuarkXPress
• Launch ‘Font Book’ under applications.
• Select all fonts.
• Go to File > Validate Fonts.
• Remove all the fonts which are corrupt. [Note: You will need to reinstall the corrupted fonts after you remove them.]
• Re-launch QuarkXPress.
Note: Quit QuarkXPress before starting the process below and disable any font management utility like- suite case fusion, Font agent pro etc.
** It is possible that the Library folder is hidden on your system. To display this folder navigate to the “Go “menu item in the menu bar at the top of your screen. As the drop down appears, press and hold the “Options/ALT” key of your keyboard, the library will appear in the list.
- Create two folder’s named “User Fonts” and “Library Fonts” on desktop.
- Move fonts from the following location to their respective folders on the desktop.
User Fonts: Mac HDD > Users > Current User > Library > Fonts.
Library Fonts: Mac HDD > Library > Fonts.
- As a next step, you need to move first 20 fonts or 1st 2 alphabet fonts from “Library Fonts” desktop folder to Mac HDD > Library > Fonts.
- Launch QuarkXPress and see if the problem still persists. If it works fine, then move another 20 fonts or another 2 alphabet fonts from “User Fonts” desktop folder to Fonts folder (Users > Current User > Library)
- Continue the same process until you find the culprit font or culprit set of fonts.
- Relaunch QuarkXPress every time to check the successful launch of QuarkXPress after every move of fonts to Fonts folder.
BOTTOM LINE: Quark and Suitcase Fusion 6 are not compatible with each other in El Capitan. This is probably going to take a very long time to work out because it involves two different third parties, and to whatever degree they have the resources, I doubt they are talking to each other much, if at all. I have been wasting hours and hours on this Quark-Extensis mess. I am walking away from Quark until I hear back from Extensis tech support.