I have experienced problem that program is not starting and ends with notice: “Please contact Technical support”. I have tried several things:
- FMCore shut down
- deleting files in AppData/Local/Extensis folder
- program reinstal
Then I found out that problem is caused by missing font of Tahoma Normal in system folder Win/Fonts. Some programe has deleted this font and Suitcase is lost - will not start. After instaling Tahoma Normal into system folder Suitcase runs well.
Suitcase is also sensitive to Verdana family font types.
It is strange to me, that font type management software can run ONLY with one specific font installed in the system, once it is not found in the system folder, program is lost! I am quite an old fox having my first PC in late eighties, thought that dependancy of a program on just a one specific font are the days of yore but you guys brought me back to PC medieval time. I think that program GUI should run with any font type, or at least without any text - just graphical GUI that gives a clue that something is wrong with font (or font is missing). Then the user can solve the issue much smoother than reading just an alert “Please contact technical support”.
All the best and bright prospect in 2017 to all desperate users