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Photoshop CS6 Cloud | Plugin Kills Save for Web


#1

After a recent CS Cloud update to Photoshop, it became laggy and near impossible to Save for Web. I started messing with my preferences but nothing seemed to help. I started turning off plug-ins and nothing helped until I disabled the Extensis Plug-in. Photoshop is back to running like a mean machine but now I’m back to having to leave suitcase open in another window trial and error my way through a design by activating and deactivating random fonts.

I’ve had no issues with Illustrator or Indesign Plug-ins…yet.

PC Specs
Dell M6600 WorkStation
Windows 8 64 bit
32 GB Ram
Nvidia Quadro 3000m

Photoshop : 13.1.2 x64
Suitcase Fusion 4 : V15.0.5.511


#2

I was having similar issues, however turning off the Suitcase Fusion 4 plug-in did not entirely correct the performance issues with Photoshop CS6. As this was also causing Photoshop to crash I pulled up the Event viewer for Windows 8. Within the Event Viewer’s Windows Logs/Applications were multiple “Application Errors” for Photoshop CS6 and all pointed at the same file “CoreFoundation_v11x64.dll”. This file is located at C:\Program Files (x86)\Extensis\Suitcase Fusion 4\CoreFoundation_v11x64.dll and is apparently a product of Apple Computer.

On renaming that dll to “CoreFoundation_v11x64.dll_OLD” Photoshop CS6 returned to normal operation.

I have put in a support email to Extensis because I have no idea how disabling the above dll is/will affect Suitcase Fusion 4.

All I know is that Photoshop is more mission critical for my work while Suitcase is more of a helper app, if I have to pick between the two Suitcase is gone.

Bellow is one of the error reports from the Windows Event Viewer, there were lots of these present.

Log Name: Application
Source: Application Error
Date: 3/8/2013 6:58:46 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WorkStation-04
Description:
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: CoreFoundation_v11x64.dll, version: 1.0.0.1, time stamp: 0x50c790eb
Exception code: 0xc0000005
Fault offset: 0x0000000000038c93
Faulting process id: 0x674
Faulting application start time: 0x01ce1c58b0a32e61
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files (x86)\Extensis\Suitcase Fusion 4\CoreFoundation_v11x64.dll
Report Id: 1c8bf34a-884c-11e2-be90-bc5ff4498d0b
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

15506
Application
WorkStation-04



Photoshop.exe
13.0.1.0
5022da9d
CoreFoundation_v11x64.dll
1.0.0.1
50c790eb
c0000005
0000000000038c93
674
01ce1c58b0a32e61
C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
C:\Program Files (x86)\Extensis\Suitcase Fusion 4\CoreFoundation_v11x64.dll
1c8bf34a-884c-11e2-be90-bc5ff4498d0b






#3

I didn’t have any crash issues. Photoshop dialog type fields would become nearly completely unresponsive. I like trying to resize in the save for web display/menu would take 10-15 secs just to tab to or select a field. And then it was a crap shoot as to whether or not it would actually select and accept the new dimensions.

I’ve checked the event viewer wasn’t seeing anything critical or error related. I’m guessing because the program never actually crashed.


#4

Try renaming the “CoreFoundation_v11x64.dll” to “CoreFoundation_v11x64.dll_OLD” and see if Photoshop’s Save For Web returns to normal as it did for me.

I did discover that “CoreFoundation_v11x64.dll” is what controls the auto activate plug-ins so with it renamed that feature will stop working. Still no word from Extensis support on this issue.