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Permanent activated fonts will not stay activated after restart


#1

Hello,
For some time now, when I restart my computer or suitcase, my permanent activated fonts will not stay activated.
I did “Clean Fonts Caches” - didn’t help.

I saw earlier post on this subject under earlier Suitcase versions, but I see no solution for that.

Will be glad to have a solution for that as this is quite irritating.

good day,
Shlomit


#2

Thanks for your question. If fonts will not stay activated, this is typically an indication that a font with a similar name or a duplicate font has already been activated.

Check and make sure these are not the causes of the non-activation. If not, please contact our support team using our online contact form:

https://secure.extensis.com/technical-support


#3

thank you, these fonts are not duplicated nor they has similar name.
I contact tech support team.
all the best,
shlomit


#4

+1. This hasn’t worked in a while. This has nothing to do with duplicated fonts. NONE of my libraries will automatically load anymore.

I have tried completely blowing away the application and manually removing the associated files.

Nothing seems to help.


#5

Hi Vinny,

Sorry to hear you are having activation issues. I would suggest contacting Extensis technical support using our online contact form:

https://secure.extensis.com/technical-support