No results in Quickfind without using quotes or selecting from elastisearch



Some users are experiencing trouble with Quickfind where no results appear for case numbers that do exist in the database. I’ve found that by putting the case number in quotes or selecting it from elastisearch then it does find the related images. Is this a known bug?

Thank you!


Hi Jared,
Thanks for posting in the forums! The Forums aren’t monitored by the Support team, as they are generally for peer to peer interactions. I’ve sent your inquiry over to the Priority Technical Support team, and your case number is 5098979. They will be reaching out to you, but you can contact them sooner and reference your case number.

Kind Regards,
Josh Hallenbeck
Customer Service


We have noticed the same issue. It is an overall bug they need to work through. I even discovered that Quicksearch is not configured to search as ID, as I was trying to do that. I have shown it to their development team, now we wait for that to be fixed.