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Missing Text in Illustrator


#1

Hello,

we use CreativeSuite6 with Mac OS X Yosemite since last week in our production department.

Many users had problems with missing text in the files they open. Sometimes there are only a few letters missing, but mostly whole textblocks are empty.
After rebooting Illustrator and opening the file again, text is completly available and visible. But that is not operable 8 hours a day, 5 days a week with 35 users.

Is there anything i can do?

We updated through UTS5 and UTC5 on one Mac and test it. But the same mistakes happens.

Thank you.

kind regards
Alexander Herbst


#2

Having a similar issue here after update to UTS5 and UTC5. Mac OS X Yosemite, Adobe CC 2014. Font disappearing from indesign. Rezooming/scrolling page seems to fix the issue temporarily. It’s happening with all users consistently. We need a fix!

Going to be rolling back clients to UTC4 and server to UTS4 until patch is released.

I’ve tried uninstalling/reinstalling fonts, clearing font cache, reseting the font core, uninstalling and reinstalling application… nothing worked to fix.