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Indesign "Missing Original Version" message on open: How to fix?


#1

Hello,

Using Indesign 2017

MacOS Sierra

Suitcase Fusion:

When I open an Indesign file, I get:

But it appears as though the font loads.

I did notice when I change a paragraph style from “Normal” to “Book”, that message goes away. But the font family has both “Normal” and “Book” as options, so I don’t get why that would make a difference.

Anyone have tips on how to fix?


#2

Greetings,

If the document was created in an older version of InDesign and opened in this one, it’s possible that the FontSense information wasn’t read correctly. If you save a copy of the document and re-open the copy, does Suitcase correctly auto-activate BentonSans?

I would recommend contacting Technical Support so that we can help you figure out what’s going on.


#3

Ahhhh, that must be it! I think I did create the document in the previous major version of Indesign. I will re-create the document and start from there.

I have not tried saving a copy. I will try that too.

Thanks so much!