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Illustrator "Find Font" window flashes but never stay open


#1

Have a feeling this is caused by the UTC font auto activation as files when need fonts activated this hoopoes to.

I basically open a .ai file, use the “find font” command, this flashes but never comes up. Can do this 100 x and will not stay open. This doe into happen on every files, but more so an ones which had a font auto activated.

I can fix by closing all files and opening the field again.

We updated to 6.1.2 2 days recently and this is still happening.


#2

Hi,

Thanks for your question. It is possible an older version of the plug-in is installed. Please contact our support team to assist you with the removal and the re-installation of the plug-ins for your application.


#3

From the Adobe forums seems the people having this issue all have one thing in common, UTC. https://forums.adobe.com/message/9273867#9273867

Our IT dept say they have been in contact with you and this problem has existed for over 4 versions. I do not have the support information to call you, can you let me know if this is being worked on and if you indeed are working on this issue.


#4

Thanks for taking the time to speak with me today. An email has been sent and we will follow-up with you shortly.


#5

I have the same issue, any updates?


#6

Extensis Tech Support suggested:

  • From the Type menu, select Universal Type Client/Universal Type Auto-Activation Preferences.
  • From the preferences window DESELECT - “Pick the Best Match when the original is missing”.
  • Close the window and restart the Adobe application.
  • Re-open your document and try selecting the Find Fonts from the Type drop-down. * It should now appear.

But that is an extra step to our best solution which is to close all files, and then open only one at a at time. We have bene removing old type 1 fonts for our library and have been seeing less of this issue.


#7

No, the problem persist


#8

Hi Mario,

Thanks for your response. Please contact our Support Team to discuss this issue further. We look forward to assisting you.


#9

how can i contact support?


#10

https://www.extensis.com/company/contact-us/