Thanks for contacting us about the plug-in issue. These issues are usually caused by an older or incorrect plug-in version being installed in your Adobe plug-ins folders. Please try the following steps to see if it can be resolved:
- Close all Adobe applications
- Then locate and remove the previous version(s) of the Extensis plug-ins from the following location(s): C:\Program Files\Adobe\Adobe Illustrator CC 2015.3\Plug-ins\Extensions\Extensisfont…
Once they have been successfully removed, open the Suitcase Fusion application and select the Tools Drop-down Menu in the Suitcase Fusion application. Then select Manage Plug-ins. Select the Adobe versions of the plug-ins you would like installed and click Done. Now launch your Adobe application(s) and see if everything is working as intended.
If the above steps do not work, please contact our Support Team by clicking the “Online Contact Form” on the right side of the page using the link below: