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FMCore crashing with Error


#1

Hi, after the update (but occasionally also with SF 7) when I start the computer (Mac on Sierra) Suitcase Fusion is supposed to start aswell. Every time it quits with the message “FmCore could not be startet. Error 5xxxx” (could not copy the error message, will update this post with a screen shot the next time I get this error).
Any suggestions?


#2

Hi,

Each error message number is specific to the issue. Please record the number and post here. Or, create a trackable service/support ticket here:

https://secure.extensis.com/customer-service


#3

[2017-10-30T08:33:52.984Z] Starting Suitcase Fusion version 19.0.1…
[2017-10-30T08:41:16.206Z] Opening vault database for user UUID: 665d51ae-3c64-11e5-972f-22000ad99451
[2017-10-30T08:41:34.742Z] [IPC] [Error] Error=‘GIPCClient::kServiceUnavailable’ File=’/Volumes/data/builds/fc/font-client/core-agent/cpp-core/src/GIPCClient.cpp’ Line=275 Expression=’!bAvailable’ Code=‘50335758’
[2017-10-30T08:41:34.742Z] [AgentIF] [Error] Error=‘GIPCClient::kServiceUnavailable’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GAgentIF.cpp’ Line=105 Expression=‘m_pIPC->PingService(nPingTimeout)’ Code=‘50335758’
[2017-10-30T08:41:34.742Z] [MystiqueSDK] [Error] Error=‘GIPCClient::kServiceUnavailable’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GMystiqueSdk.cpp’ Line=391 Expression=‘err’ Code=‘50335758’
[2017-10-30T08:41:34.742Z] [Config] [Error] Error=‘GIPCClient::kServiceUnavailable’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GMystiqueConfig.cpp’ Line=1904 Expression=‘GMystiqueSdk::CreateAgentIF(agentIF)’ Code=‘50335758’
[2017-10-30T08:41:34.742Z] [Config] [Error] Error=‘GIPCClient::kServiceUnavailable’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GMystiqueConfig.cpp’ Line=1263 Expression=‘err’ Code=‘50335758’
[2017-10-30T08:41:34.743Z] [Config] [Error] Error=‘GIPCClient::kServiceUnavailable’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GMystiqueConfig.cpp’ Line=1052 Expression=‘GetIsAgentRunningByProductMode(productMode, isRunning)’ Code=‘50335758’
[2017-10-30T08:41:34.743Z] [UICore] [Error] Error=‘GIPCClient::kServiceUnavailable’ File=’/Volumes/data/builds/fc/font-client/ui/ui-core/src/GUICore.cpp’ Line=712 Expression=‘GMystiqueFacade::LaunchCoreAgentProcess()’ Code=‘50335758’
[2017-10-30T08:41:34.743Z] [UICore] [Error] Error=‘GIPCClient::kServiceUnavailable’ File=’/Volumes/data/builds/fc/font-client/ui/ui-core/src/GUICore.cpp’ Line=393 Expression=‘LaunchCore()’ Code=‘50335758’
[2017-10-30T08:41:34.744Z] [LibraryManager] [Error] Error=‘GIPCClient::kServiceUnavailable’ File=’/Volumes/data/builds/fc/font-client/ui/ui-core/src/GMainWindowManager.cpp’ Line=67 Expression=‘err’ Code=‘50335758’
[2017-10-30T08:41:34.744Z] [UICore] [Error] Error=‘GIPCClient::kServiceUnavailable’ File=’/Volumes/data/builds/fc/font-client/ui/ui-core/src/GUICore.cpp’ Line=414 Expression=‘GetMainWindowManager()->UIStartupComplete(mEnglishEULAPath)’ Code=‘50335758’
[2017-10-30T08:41:34.744Z] [UICore] [Error] Error=‘GIPCClient::kServiceUnavailable’ File=’/Volumes/data/builds/fc/font-client/ui/ui-core/src/GUICore_UIHandlers.cpp’ Line=46 Expression=‘uiCore->HandleUIStartupComplete()’ Code=‘50335758’
[2017-10-30T08:41:34.744Z] [Miscellaneous] [Error] Error=‘GIPCClient::kServiceUnavailable’ File=’/Volumes/data/builds/fc/font-client/core-agent/cpp-core/src/GOperationQueue.cpp’ Line=227 Expression=‘op.operation()’ Code=‘50335758’
[2017-10-30T08:44:17.447Z] Starting Suitcase Fusion version 19.0.1…
[2017-10-30T08:44:20.810Z] Opening vault database for user UUID: 665d51ae-3c64-11e5-972f-22000ad99451
[2017-10-30T09:34:13.397Z] [FontInfo] [Error] Error=‘CoreErrorCodes::kError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFreeTypeFont.cpp’ Line=85 Expression=‘m_fontBytes.empty()’ Code=‘16777216’
[2017-10-30T09:34:13.438Z] [FontInfo] [Error] Error: File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFreeTypeFont.cpp’ Line=170 Expression=‘FT_New_Memory_Face(m_library, bytes, (FT_Long) m_fontBytes.size(), faceIdx, &m_face)’ FreeTypeErrorCode=‘1’
[2017-10-30T09:34:13.438Z] [FontInfo] [Error] Error=‘CoreErrorCodes::kError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFreeTypeFont.cpp’ Line=170 Expression=‘err’ Code=‘16777216’
[2017-10-30T09:34:13.438Z] [FontInfo] [Error] Error=‘CoreErrorCodes::kError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFontInfo.cpp’ Line=51 Expression=‘err’ Code=‘16777216’
[2017-10-30T09:34:13.438Z] [FontInfo] [Error] Error=‘CoreErrorCodes::kError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFreeTypeFont.cpp’ Line=85 Expression=‘m_fontBytes.empty()’ Code=‘16777216’
[2017-10-30T13:13:10.339Z] [PreviewActivation] [Error] Die Datei wurde nicht erkannt oder verwendet ein nicht unterstütztes Format.
[2017-10-30T13:13:10.357Z] [PreviewActivation] [Error] Error=‘GFontActivation::kOSActivationError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFontPreviewActivationManager_Mac.mm’ Line=164 Expression=’!success’ Code=‘16785418’
[2017-10-30T13:13:10.357Z] [PreviewActivation] [Error] Error=‘GFontActivation::kOSActivationError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFontPreviewActivationManager_Mac.mm’ Line=246 Expression=‘OSPreviewActivateFontFile(activationPath, fonts)’ Code=‘16785418’
[2017-10-30T13:13:10.375Z] [PreviewActivation] [Error] Error=‘GFontActivation::kOSActivationError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFontPreviewActivationManager.cpp’ Line=286 Expression=‘OSPreviewActivateFont(fontFaceID, !isPNGActivation, activationPath, activationSubToken, postScriptName)’ Code=‘16785418’
[2017-10-30T13:13:10.376Z] [FontManagerFacade] [Error] Error=‘GFontActivation::kOSActivationError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFontManagerFacade.cpp’ Line=818 Expression=‘activationErr’ Code=‘16785418’
[2017-10-30T13:34:09.983Z] Starting Suitcase Fusion version 19.0.1…
[2017-10-30T13:34:13.005Z] Opening vault database for user UUID: 665d51ae-3c64-11e5-972f-22000ad99451
[2017-10-30T14:01:13.472Z] [PreviewActivation] [Error] Die Datei wurde nicht erkannt oder verwendet ein nicht unterstütztes Format.
[2017-10-30T14:01:13.490Z] [PreviewActivation] [Error] Error=‘GFontActivation::kOSActivationError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFontPreviewActivationManager_Mac.mm’ Line=164 Expression=’!success’ Code=‘16785418’
[2017-10-30T14:01:13.490Z] [PreviewActivation] [Error] Error=‘GFontActivation::kOSActivationError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFontPreviewActivationManager_Mac.mm’ Line=246 Expression=‘OSPreviewActivateFontFile(activationPath, fonts)’ Code=‘16785418’
[2017-10-30T14:01:13.490Z] [PreviewActivation] [Error] Error=‘GFontActivation::kOSActivationError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFontPreviewActivationManager.cpp’ Line=286 Expression=‘OSPreviewActivateFont(fontFaceID, !isPNGActivation, activationPath, activationSubToken, postScriptName)’ Code=‘16785418’
[2017-10-30T14:01:13.491Z] [FontManagerFacade] [Error] Error=‘GFontActivation::kOSActivationError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFontManagerFacade.cpp’ Line=818 Expression=‘activationErr’ Code=‘16785418’
[2017-10-30T14:01:13.509Z] [PreviewActivation] [Error] Die Datei wurde nicht erkannt oder verwendet ein nicht unterstütztes Format.
[2017-10-30T14:01:13.509Z] [PreviewActivation] [Error] Error=‘GFontActivation::kOSActivationError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFontPreviewActivationManager_Mac.mm’ Line=164 Expression=’!success’ Code=‘16785418’
[2017-10-30T14:01:13.509Z] [PreviewActivation] [Error] Error=‘GFontActivation::kOSActivationError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFontPreviewActivationManager_Mac.mm’ Line=246 Expression=‘OSPreviewActivateFontFile(activationPath, fonts)’ Code=‘16785418’
[2017-10-30T14:01:13.509Z] [PreviewActivation] [Error] Error=‘GFontActivation::kOSActivationError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFontPreviewActivationManager.cpp’ Line=286 Expression=‘OSPreviewActivateFont(fontFaceID, !isPNGActivation, activationPath, activationSubToken, postScriptName)’ Code=‘16785418’
[2017-10-30T14:01:13.510Z] [FontManagerFacade] [Error] Error=‘GFontActivation::kOSActivationError’ File=’/Volumes/data/builds/fc/font-client/core-agent/font-sdk/src/GFontManagerFacade.cpp’ Line=818 Expression=‘activationErr’ Code=‘16785418’


#4

Hi,
I posted the log entries from today. The error number in the message window was ‘50335758’.
This happens nearly everytime after booting the Mac. Suitcase should start automatically, but quits with the error message.
When I reopen Suitcase it works.

Thanks for the help.


#5

Find attached the error message. I started the Mac and whe Suitcase should start it throws this error and when clicking ok it quits. Restarting Suitcase works. This does not always happen, so I suspect a timing problem? Maybe a process that is not yet started, but Suitcase depends on?

31


#6

There is a workaround for this in the Knowledge Base, however, I would have hoped this would have been fixed with the last update. Before the update, I did the workaround which did fix the issue. With the latest update, the error came back so I now have to fix it again. This version is by far the worst update it has had in years.