We need your help to solve a problem concerning our Portfolio Server installed on a server machine running Windows 7 Ultimate operating system (in English) 32-bit.
The Server version is 11.2.1 and the Desktop Client is 22.214.171.124.
This machine has crashed, the hard drive C:/ has been replaced, MySQL database has been restored, but it does not allow updates anymore: neither photos nor new keywords.
When trying to import photo by catalog command -> Add items, the error displayed is “5a9” . New photos in the catalog folder auto-sync indicates the presence of a new file, but does not synchronize.
Somebody have had this problem? Somebody can help us?
I hope hearing from you.