Yet again, after updating to yet another new version of Adobe Creative suite (2015.5.0), I get the error “This panel was unable to connect to Suitcase Fusion” in Photoshop. This is the panel that is supposed to show Google fonts.
I get this problem EVERY time Adobe updates to a new release of Creative Suite and Extensis then play catch up to fix it. The Extensis Panel has a problem yet again which I have to find out the hard way. This has happened to me over at least the past four times I’ve updated Creative Suite, wasting tens of hours and money.
I’m waiting to be told by Extensis something along the lines of the following YET AGAIN:
"Suitcase Fusion 6 is an older version we dont support the plugins for anymore, update to 7"
After I pay yet more money for a product that I might have only had for a year, and update to 7 and it still doesnt fix it "We’re aware of the problem, which is because Adobe have done ABC, our developers are working on a fix, it’ll be out soon. We couldnt prevent this … etc"
Several weeks and mutiple people asking when its going to be fixed, later, we’ll get told “almost ready …”.
Weeks pass by "yes, almost ready. Now in testing"
6 weeks from start of fault "OK, ready, can you download the fix?"
Some will still have problems but some it’ll work for until its tweaked after a week, yet again.
Extensis, this happens every time, every time I upgrade I wait more weeks for a fix!
Every time I get told lessons will be learnt but its Adobe’s fault. Pay up and wait!
Why such poor service and solutions?
Please let me know when this will be fixed?