Crash on font activation


After activating any font in Fusion, Illustrator, Photoshop and Indesign will crash.
I have the most current available version and see others saying they have had this issue but that it’s been solved with version updates. Is there a solution? I have Windows 10, the most current Fusion for Windows, and all current adobe CC apps.


Hi MHall,

Thanks for the post. This issue can be caused by an older or incorrect plug-in version being installed in your Adobe plug-ins folders. Please try the following:

  • Close all Adobe applications
  • Then locate and remove the previous version(s) of the Extensis plug-ins from the following location(s): C:\Program Files\Adobe\Adobe Illustrator CC 2015.3\Plug-ins\Extensions\Extensisfont…

Once they have been successfully removed, open the Suitcase Fusion application and select the Tools Drop-down Menu in the Suitcase Fusion application. Then select Manage Plug-ins. Select the Adobe versions of the plug-ins you would like installed and click Done. Now launch your Adobe application(s) and see if everything is working as intended.

If the above steps do not work, please contact our Support Team for further assistance.