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Continuous prompt to Group Fonts by Family


#1

I click on one of my libraries in the left pane.
Then on the bottom pane, I click on the font folder. (Helvetica Neue LT) for example.

If I so much as breathe while clicking on the folder, an annoying message box appears:

-=-=-=-=-
Group Fonts by Family
-=-=-=-=-
Are you sure you want to move the selected fonts into this family group? This will change the family grouping.
-=-=-=-=-
[Yes] [No]

umm … no, I do NOT want to move any fonts. I was NOT clicking and dragging. I am simply clicking on the folder so that I can select it, and then click the Activate button. 9 times out of 10 when simply clicking on a font folder to select it, I get this pop-up message.

Why is Suitcase so touchy? I am NOT trying to move fonts.

Yes, I know I can check the ‘Do not show this message again’ but that makes things worse - clicking on a font folder now MOVES it into another folder and my font organization goes to hell.

I am running Suitcase 6 (v17.2.3.638929) on Windows 10.

The program is also very slow so half the time I am working in Suitcase I am not sure if I need to repeat my click or wait for it to catch up.


#2

Hi Eric,
The Forums aren’t monitored by the Support team, as they are generally for peer to peer interactions. Contacting Support, with the link below, may be a better alternative to get your issue resolved.

https://www.extensis.com/company/contact-us/

Kind Regards,
Josh Hallenbeck
Customer Service


#3

OK thank you. I will do that.


#4