Is the auto-activation XTension installed and active? On your Mac, open /Applications/QuarkXpress 9/XTensions and look for ExtensisFontManagementQXT9.xnt. If it’s not in there, then quit QuarkXpress if it’s running. Next, open Suitcase and in the Suitcase Fusion 4 menu, select ‘Manage Plug-ins…’. Scroll down to QuarkXpress 9 and pug a check in the ‘Enabled’ checkbox. The next time you launch QuarkXpress, the XTension should be active.
If the XTension is already installed in QuarkXpress, then it may need to be turned on. To do this, in QuarkXpress, go to Utilities -> Suitcase Fusion 4-> Suitcase Fusion 4 Auto-Activation preferences. Make sure that ’ Enable Suitcase Fusion 4 Auto-activation’ is turned on.
If the above steps don’t help, I encourage you to contact Extensis Support: http://www.extensis.com/support/ for further assistance.