The email address you used to register to the forums doesn't exist in our customer database. I've searched against the company domain in our database and found several other people, but there are no support tickets registered to any of them. Just the serial numbers for the Suitcase product registered to one of your colleagues.
If you're talking about 'No response' here on the forums, that is to be expected as these are not support forums and support technicians are not monitoring them. You say you contacted via the support page though and I'm not seeing any tickets logged. You should try again here
or by emailing Priority Support directly as your company has a valid Annual Service Agreement. Details for contacting Priority Support are in the Agreement the company received when purchasing your last renewal.